Firmware version: 7.0
The procedure below describes how to configure the address of the debug recording (capturing) server to where the device sends the captured traffic. Once you configure an address, the device generates DR packets for all calls.
Configuration tab > System menu > Logging > Logging Settings
In the “Debug Recording Destination IP”, put the IP address of your PC where you install and run wireshark.
Configuration tab > System menu > Logging > Logging Filters Table
Set as below:
- Filter Type: Any
- Log Type: Signalling & Media
- Mode: Enable
Activate a wireshark which will gather all the SIP and RTP traffic coming to and from the GW or SBC.
Reproduce the issue, then stop the wireshark. Send the logs to AudioCodes Support.
Note: Disable the Debug Recording on the GW or SBC.
CLOUD VOICE TECHIESTUFF 
great information always. do we need to install Wireshark plugins as well while capturing the debug logs
LikeLike
Hey Harish, sorry for the late reply! Yes typically AC support uses Wireshark plugins to analyze the debug recording. If you have an active support from them, I believe they can provide the plugin upon request.
LikeLike